Services
Customer Support
NOC & IOT Monitoring
Field Service
Quality Assurance
Customer Service and Technical Support

CallTek has been a leader for more than 10 years in delivering Customer Service and Technical support solutions to specialized operators in the following industries:

  • solution Hospitality Technology
  • solution Field Service Management
  • solution Enterprise Software
  • solution E-Commerce
  • solution ISP – Residential, Commercial and MDU


We leverage technology and our experience to simplify complex problems in order to deliver value and easy to understand solutions to our clients and their customers.

 

Technical Support/Customer Service & NOC
                      24/7, multi-channels and multi-languages


As a leader in technical support and customer service, CallTek provides tailor-made care management solutions that enable our clients to improve their business performance. How do we deliver those exceptional values? The skillful supporting staffs (3P's: Professional, Patient and Polite)
and the management commitment!


All our agents participate in a six weeks pre-production training program that focuses on 3 main areas:

service
  • solutionCommunication and Customer service skills
  • solutionTechnical knowledge in standard networking infrastructure and end-user PC devices
  • solutionOwnership and Leadership enhancement

What we offer to increase client's business performance?

  • solutionLevel 1 & 2 technical support
  • solutionCustomer service
  • solutionComplaint management
  • solutionPredictive dissatisfaction modeling
  • solutionProduct and feature explanation
  • solutionReliability tracking and reporting
  • solutionSet-up assistance
  • solutionPresales/Upsell/cross-sell
  • solutionLead generation
  • solutionWarranty information
  • solutionKnowledge management design, implementation and support 
  • solutionIVR deployment
  • solutionUser-defined automatic outage announcement

See what our clients say: (Vendor Manager, Leading Wireless Provider)


"I wanted to pass along a thank you for all the work and results your team is achieving. Through remote monitoring I can
hear the great coaching that's being provided to the floor, and during my visit there, I heard a lot of encouragement
and support. You guys have an amazing team and your hard work is certainly appreciated."