Services
Customer Support
NOC & IOT Monitoring
Field Service
Quality Assurance
QA Services
QA Service

Our QA Team provides Training and Coaching to ensure continuous improvement of the team’s performance.


We work hard to ensure the following values are consistently met:

  • solution 3 P’s (Patient, Polite, Professional)
  • solution Empowered to create unique and personalized experiences for customers
  • solution Create a work environment of teamwork and service for the needs of our
        customers and each other
  • solution Ability to continuously seek opportunities to innovate and improve Job
        Knowledge
  • solution Own and immediately resolve customer problems
  • solution Protect confidential information and assets of the company, clients and
        customers
  •  

QA audits call recordings, tickets and emails and record evaluation results in QIS; CallTek’s QA platform. QIS provides results to staff and a balance scorecard to clients.